Sontec Return Policy


  • The return of new/unused instruments in their original packaging is accepted within 30 days of purchase.
  • Sontec must be notified within 10 days of receipt that instruments will be returned.
  • All instruments returned must be accompanied by a RMA form (RETURN MATERIALS AUTHORIZATION) issued by Sontec.
  • Without an RMA, proper credit is not guaranteed.
  • Without a comparable replacement order or exchange, a restock fee will apply.
  • Credit will not be issued for shipping charges, handling fees, used, autoclaved, or damaged instruments.
  • In order to receive your RMA form via email, please provide the required information from your invoice below.
  • Please allow 1-2 business days to receive your RMA.

 

* Required
*Name
*Email
*Customer # *Invoice #


*1. Quantity Item #


2. Quantity Item #


3. Quantity Item #


4. Quantity Item #


5. Quantity Item #


6. Quantity Item #


7. Quantity Item #


8. Quantity Item #


9. Quantity Item #


10. Quantity Item #


*Reason for the return (please be specific)

*Any replacement order? YesNo

If "Yes" please specify item numbers & quantity

*Email where the RMA should be sent