Sontec Return Policy


  • The return of new/unused instruments in their original packaging is accepted within 30 days of purchase.
  • Sontec must be notified within 10 days of receipt that instruments will be returned.
  • All instruments returned must be accompanied by a RMA form (RETURN MATERIALS AUTHORIZATION) issued by Sontec.
  • Without an RMA, proper credit is not guaranteed.
  • Without a comparable replacement order or exchange, a restock fee will apply.
  • Credit will not be issued for shipping charges, handling fees, used, autoclaved, or damaged instruments.
  • In order to receive your RMA form via email, please provide the required information from your invoice below.
  • Please allow 1-2 business days to receive your RMA.

 

    * Required
    *Name
    *Email
    *Customer # *Invoice #


    *1. Quantity Item #


    2. Quantity Item #


    3. Quantity Item #


    4. Quantity Item #


    5. Quantity Item #


    6. Quantity Item #


    7. Quantity Item #


    8. Quantity Item #


    9. Quantity Item #


    10. Quantity Item #


    *Reason for the return (please be specific)

    *Any replacement order? YesNo

    If "Yes" please specify item numbers & quantity

    *Email where the RMA should be sent


    With the completion and submittal of this form you are consenting to Sontec Instruments, Inc. to retain your personal and/or company's data in compliance with the GDPR regulation (EU) 2016/679