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Online STORE is ONLY for customers permanently based in the United States. Customers outside the USA need to use our Online Catalog and then contact us for a price and availability quote.
YOU MUST BE SIGNED IN & APPROVED TO STORE ONLINE (APPROVAL MAY TAKE UP TO 2 BUSINESS DAYS)

Returns

Reminder: insure your package when sending to us, as we are not responsible if anything were to happen to your package before it arrives at our facility

- The return of new/unused instruments in their original packaging is accepted within 30 days of purchase.

- Sontec must be notified within 10 days of receipt that instruments will be returned.

- All instruments returned must be accompanied by a RMA form (RETURN MATERIALS AUTHORIZATION) issued by Sontec.

- Without an RMA, proper credit is not guaranteed.

- Without a comparable replacement order or exchange, a restock fee will apply.

- Credit will not be issued for shipping charges, handling fees, used, autoclaved, or damaged instruments.

- In order to receive your RMA form via email, please provide the required information from your invoice below.

- Please allow 1-2 business days to receive your RMA.